Refund Policy
At MYSMELLO, we are committed to providing our customers with the highest quality products and
service. We understand that, on occasion, circumstances may require a return or refund. This policy
outlines the terms and conditions of our refund process to ensure a smooth and fair experience for
our valued customers.
Non-Refundable Items
The following items are non-refundable
- Products that have been opened, used, or are not in their original condition and packaging.
- Shipping fees, except in cases of order errors on our part.
Replacement Eligibility
We accept replacement requests under the following conditions
- Damaged or Defective Items: If you receive a damaged or defective product, please contact
us within 3-5 working days of receiving your order. We will provide a refund,
depending on our preference. - Order Error: In the event of an error on our part, such as shipping the wrong item or
fragrance, please get in touch with us immediately. We will arrange for a replacement.
Replacement Process
To request a Replacement, please follow these steps
- Contact our customer support team via email at mysmelloindia@gmail.com or by phone at
+91 94099 07054 to initiate the refund process. Please provide your order number and
a detailed explanation of the reason for the refund request. - Our customer support team will guide you through the return process, which may include returning the item to the address provided.
- If your replacement is approved, we will process the replacement within 7-14 business days.
Contact Us
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact
our customer support team. We are here to assist you and ensure your satisfaction with your
purchase.
Policy Updates
We may update this refund policy from time to time to reflect changes in our processes or to meet legal requirements. Any revisions will be posted on our website.
Thank you for choosing MYSMELLO. We appreciate your trust in our products and services.